Terms and Conditions

This Website at www.saffron-dreams.com (the “Website”) is owned by Saffron Dreams, LLC (“we”, “us”) and is provided for residents of the United States of America only. This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (“Terms and Conditions”) Please read the Terms and Conditions carefully. By accessing or using this Website, booking any travel products or services on this Website, or contacting us by telephone, you agree that the Terms and Conditions then in force shall apply. If you do not agree to the Terms and Conditions, please do not use or make bookings through this Website or by telephone. We may at any time change these Terms and Conditions and your continued use of this Website is conditioned upon acceptance of the updated Terms and Conditions.

Accuracy of Travel Information
Our Website contains information about multiple topics including but not limited to travel destinations, fares, reservations, flight departure dates and times, vacation packages, tours, insurance, transportation, schedules, hotels and lodging and travel companies. Often the posted information is furnished by third party travel industry providers including airlines, hotels, restaurants and transportation providers (“Service Provider”). We make reasonable efforts to ensure the information is the most current and accurate available but we cannot guarantee its accuracy all of the time. In addition, the travel products and services described on the Website are subject to availability.

Agency Relationship
We purchase transportation, hotel accommodations, restaurant services and other services from various Service Providers that are not subject to our dominion or control. We shall not be held liable for any act, default, injury (including death), loss, expense, damage, deviation, delay, curtailment or inconvenience caused to or suffered by any person or their property, which may occur or be incurred by any organization or person, even though such act, default, injury, loss, expense, damage, deviation, delay, curtailment or inconvenience may have been caused or contributed to: (a) by the act, neglect or default of our Service Provider or of any persons for whose acts it would otherwise be responsible, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of a Service Provider. In addition, we will not be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion or any causes beyond our reasonable control. By issuing tickets, vouchers and coupons for transportation and making arrangements for hotel or other accommodation, we are not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation. To the extent we are not be acting as an agent, as stated above, we shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation.

Service Provider Booking Policies and Travel Information
Many of the services which are included in your booking are provided by Service Providers. Service Providers customarily require passengers, patrons and guests agree to comply with their own booking policies as a condition using their services. Some of these booking policies may limit or exclude your right to sue or assert a claim against the Service Provider. We shall not be responsible for any policies or any information furnished by Service Providers. All information displayed on the Website including but not limited to prices, vacation packages, tours, itineraries, flights and other information is subject to change by us or the Service Providers without notice. If we are aware that informational changes have occurred will make reasonable efforts to advise you of such changes but we make no guarantee in respect thereof. Therefore, we advise you to verify all information displayed on our Website or in your itinerary with the Service Providers.

Transferability, Cancellation and Refunds.
All airline tickets, hotel vouchers, tour vouchers, coupons or other travel documents supplied by a Service Provider are non-transferrable and may be subject to cancellation or change penalties including total forfeiture of deposits or payments.  Please review our Payments & Cancelations for details at . In addition, the Service Provider’s booking policy may stipulate that travel arrangements, reservations and confirmations are non–refundable, non–date–changeable and subject to cancellation, additional fees or post-purchase price increases. It is your responsibility to inform yourself of all supplier terms and conditions.

Service Provider’s Failure to Deliver Services
In the event that a Service Provider is unable to supply the services you purchased, your remedy lies against Service Provider, and not against us. If you pay by credit card and the transaction is processed through our merchant account, you agree that you will not chargeback or recover from us any payment or other losses that is attributable to a Service Provider’s default or failure to deliver services.

Travel Documents
You are responsible for securing all passports, visas, vaccinations and other travel documents. We are not particularly knowledgeable about country and health conditions in the destinations you are traveling. We bear no responsibility for supplying such information to you.

Special conditions, restrictions or limitations may apply to the prices displayed on the Website. To determine such conditions, restrictions or limitations you must contact us or the relevant Service Provider. In addition to the prices advertised on the Website, you may be required to pay certain taxes, government fees and other charges payable on the room, tour or internal flights. You may also be required to pay post-purchase price increases for air transportation to offset additional government fees or currency fluctuations.

For your protection, we strongly recommend that you purchase insurance that provides adequate coverage for medical expenses, personal accident, lost luggage and  a reduction in or cancellation of trip. Please note that there are exclusions to coverage of insurance. It is your responsibility to be familiar with the insurance coverage purchased and ensure that the coverage meets your travel needs. To ensure the most complete coverage during the dates of travel, insurance must be fully paid for at the time of booking.

Special Requests
You must inform us at the time of the booking of any special requests you have. We will make every effort to notify the Service Provider of any reasonable requests but we make no promise that your request will be fulfilled. A Service Provider’s failure to carry out a special request does not constitute a breach of contract on our part.

State Licenses to Sell Travel Services
Registration as a seller of travel does not constitute approval by the State of California. California law requires certain sellers of travel to have a trust or bond account. We have a trust account.
We are not a participant in the Travel Consumer Restitution Fund.

Intellectual Property
The trademarks, service marks and logos used and displayed on this Website are owned by us. Our trademarks, service marks and logos may not be copied or used in whole, part or modified form, without our prior, written permission. This Website contains other trademarks, service marks and logos which are not owned by us but are the property of their respective owners and may not be copied, imitated or used, in whole or in part, without permission of the applicable trademark holder/owner.

This Website contains material, including but not limited to software, text, graphics, pricing, tour descriptions, images and photos (“Content”). Either we own the Content or portions of the content on the Website may be available to us though arrangements with third parties. This Content is protected by United States and foreign intellectual property laws. Unauthorized use of the Content may result in a violation of copyright, trademark or other laws. You have no rights in or to the Content and you shall not use, copy or display the content without our prior written consent. You may view and electronically copy the pages of this Website in the usual operation of your web browser in visiting this Website, but for no other purpose.

This Website may contain links to third party websites. Links to third party websites on our Website are provided solely as a convenience to you. If you use these links, you will leave our Website. We do not operate, control or endorse any information, products or services on the third party Websites. We are not responsible for the content, link or privacy of any third party website. If you decide to access any of the third party websites, you do so at your own risk.

Electronic Communications and Confidentiality
By using our services, you consent to receiving electronic communications from us. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to our services. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You can use this Website to communicate with us. This Website also includes a list of other ways to communicate with us. It is our policy not to accept information that is confidential or proprietary, other than travel arrangements and bookings. If you do not want to lose confidentiality in your material, do not submit it via this Website, email it or send it to us.

Restrictions on Use of Website
When using our Website you may not:

  • Copy, reproduce, upload, post, display, republish, distribute, transmit, any part of the Content in any form whatsoever;
  • Use a frame or border environment around the Website, or other framing technique to enclose any portion or aspect of the Website, or mirror or replicate any portion of the Website;
  • Modify, translate into any language or computer language, or create derivative works from, any Content or any part of the Website;
  • Reverse engineer any part of the Website; or
  • Sell, offer for sale, transfer, or license any portion of the Website in any form to any third parties

In addition, you may not do any of the following without our prior written consent :

  • Use any robot, spider, other automatic device, or manual process to monitor Content;
  • Use the Website other than to make legitimate reservations or bookings;
  • Use the Website to make any false, fraudulent or speculative reservation, or any reservation in anticipation of demand;
  • Place false or misleading information on the Website;

Post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms and Conditions;